Data & Privacy
96ph Privacy Policy
This Privacy Policy explains how 96ph collects, uses, stores, and protects the personal information of registered players and visitors in the Philippines. We are committed to handling your data responsibly and in full compliance with applicable Philippine data protection laws, including the Data Privacy Act of 2012. By using the 96ph platform, you agree to the practices described on this page. We recommend reading this policy alongside our Terms and Conditions for a complete picture of your rights and our obligations.
What We Collect & Why
Your Data, Clearly Explained
Personal Information
When you register on 96ph, we collect your full name, date of birth, email address, and Philippine mobile number. This information is required to verify your identity, confirm your eligibility to play, and keep your account secure. We may also request a government-issued ID at any point to complete identity verification in line with Philippine regulations. Your personal details are stored securely and are never sold to third parties. We only share this information when required by law or when necessary to operate your account.
Payment Data
To process deposits and withdrawals in Philippine pesos, we collect payment-related information such as your GCash or Maya account reference and bank transfer details. We do not store full card numbers or complete payment credentials on our servers — transactions are handled through secure, encrypted payment gateways. Payment data is used solely for processing your transactions and for fraud prevention purposes. We retain transaction records as required by Philippine financial regulations. If you have questions about a specific transaction, visit our FAQ page for guidance.
Usage & Device Data
We automatically collect certain technical data when you access the 96ph platform, including your device type, operating system, browser version, IP address, and session activity logs. This data helps us maintain platform stability, detect suspicious activity, and improve the overall experience for Filipino players. We also track which games you play and how long your sessions last, primarily to support responsible gaming tools such as session reminders and deposit limits. This usage data is analysed in aggregate and is not used to identify you individually for marketing purposes. You can learn more about responsible gaming tools on the Responsible Gaming page.
Communications Data
When you contact our support team or respond to platform notifications, we retain records of those communications to help resolve disputes, improve our service, and maintain an accurate account history. This includes messages sent through in-platform support channels and any documents you submit for verification purposes. We do not use your communication history for unsolicited marketing without your consent. If you wish to opt out of promotional messages, you may do so at any time through your account settings or by contacting support. All communication records are stored securely and access is restricted to authorised 96ph staff only.
VIP & Loyalty Data
Your VIP tier, points balance, and wagering history are recorded to administer the 96ph loyalty programme and calculate your benefits accurately. This data is used internally to determine tier upgrades, process cashback rewards, and personalise your experience on the platform. VIP data is not shared with third parties and is retained for as long as your account remains active. If you close your account, your loyalty data will be retained only for the minimum period required by applicable Philippine law. Full details of the VIP programme are available on the VIP page.
Security & Compliance Data
To meet our obligations under Philippine anti-money laundering regulations and responsible gaming requirements, we maintain records of account activity, identity verification outcomes, and any self-exclusion or limit settings you have applied. This data is used exclusively for regulatory compliance and player protection purposes and is never used for commercial profiling. Access to compliance records is strictly controlled and limited to authorised personnel and relevant regulatory bodies when legally required. We retain this data for the minimum period mandated by Philippine law. If you have concerns about how your compliance data is handled, please contact our support team through the details on the FAQ page.
Your Rights Under DPA 2012
What You Can Ask Us to Do
As a registered player based in the Philippines, you have specific rights over your personal data under the Data Privacy Act of 2012. These rights apply to all information we hold about you and can be exercised at any time by contacting our support team. We will respond to all valid data requests within a reasonable timeframe and at no charge to you. Below is a summary of your key rights and what each one means in practice.
Get Help via FAQRight to Access
You may request a copy of the personal data we hold about you at any time. We will provide this in a clear, readable format within a reasonable period. This includes account details, transaction history, and any identity documents on file.
Right to Correction
If any personal information we hold is inaccurate or out of date, you have the right to request a correction. We will update your records promptly once the correction has been verified. Keeping your details accurate helps ensure smooth account operation and faster withdrawals.
Right to Erasure
You may request deletion of your personal data when it is no longer necessary for the purposes it was collected, subject to any legal retention obligations. Certain records — such as transaction logs — must be retained for a minimum period under Philippine financial regulations and cannot be deleted on request.
Right to Object
You have the right to object to the processing of your personal data for direct marketing purposes at any time. Once you object, we will stop using your data for that purpose immediately. You may also object to other forms of processing where we rely on legitimate interest as our legal basis.
Full Policy Details
How We Handle Your Information
Data Storage and Security
All personal data collected by 96ph is stored on secure servers with access controls, encryption at rest, and regular security audits. We use industry-standard TLS encryption for all data transmitted between your device and our platform, ensuring that your information cannot be intercepted in transit. Our security team monitors the platform continuously for unusual activity and responds to potential threats in real time. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities as required by the Data Privacy Act of 2012. You can help keep your account secure by using a strong, unique password and enabling any additional verification options available in your account settings.
When We Share Your Data
96ph does not sell, rent, or trade your personal information to any third party for commercial purposes. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification services, and cloud infrastructure providers — but only to the extent necessary for them to perform their services and under strict confidentiality agreements. We may also disclose your information to Philippine regulatory authorities, law enforcement agencies, or courts when legally required to do so. Any third-party service providers we work with are required to handle your data in accordance with applicable Philippine data protection standards. We will always inform you of any material changes to how your data is shared, where we are legally permitted to do so.
How Long We Keep Your Data
We retain your personal data for as long as your account is active and for a minimum period after account closure as required by Philippine law — typically five years for financial and identity records. Data that is no longer required for any legal, regulatory, or operational purpose is securely deleted or anonymised. If you request account closure, we will begin the data retention countdown from the date your account is formally closed. Anonymised, aggregated data — which cannot be used to identify you — may be retained indefinitely for platform analytics and improvement purposes. If you have questions about specific retention periods for your data, please contact our support team through the FAQ page.
Updates to This Policy
96ph may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable Philippine regulations. When we make material changes, we will notify registered players via the email address associated with their account and update the effective date shown at the top of this page. Your continued use of the platform after any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically so you are always informed about how your data is being handled. If you do not agree with any changes, you may request account closure by contacting our support team. For any privacy-related questions or concerns, the FAQ page is the best starting point.
Ready to Play with Confidence?
Your data is safe with 96ph. Register your free account today and enjoy slots, fish games, and bingo built for Filipino players — with full data protection from day one.